Certified Medical Assistant/Licensed Vocational Nurse

About Us:
Goodside Health is dedicated to providing in-person urgent care, primary care, telemedicine, and SchoolMed services for children in K-12 schools across Texas. Our mission is to revolutionize pediatric healthcare delivery, ensuring equitable access and quality care for all children. Join us and help make a lasting impact on children's health and well-being.

The Role:
We are seeking sharp and innovative Certified Medical Assistants (CMAs) and Licensed Vocational Nurses (LVNs) for our Houston offices. These roles embody our core values: Passion, Humility, Adaptability, Nurture, and Experience. Our CMAs and LVNs, whom we refer to as Utility Players, exemplify true teamwork and versatility, taking on a wide range of responsibilities to keep our clinics running efficiently.

Utility Players handle both front desk duties (such as insurance verification and patient registration) and clinical tasks, including triage, radiology, curbside labs, and more. Above all, they are warm, humble, passionate about healthcare, and deliver 5-star care to our patients and their families.

Key Success Factors of a Utility Player

• Serves as a knowledgeable resource, eager to train and mentor new team members.
• Works with a strong sense of urgency, managing multiple tasks efficiently.
• Embraces daily clinic assignments with enthusiasm and a positive attitude.
• Demonstrates exceptional customer service skills in all interactions.
• Proactively helps others and takes initiative without prompting.
• Communicates clearly and effectively with the on-duty provider.
• Displays a passion for pediatrics and a commitment to personal and professional growth.

The Culture and Team

Our clinicians are supported by the Clinic Management and Clinical Operations teams, which assist with tasks such as inventory management and continuing education to ensure optimal performance. We celebrate successes through our Employee Engagement Platform, Assembly, maintain open communication with our C-Suite Executives, and stay informed through monthly Town Halls. Our People Operations team also regularly sends out surveys to gather feedback and improve the employee experience.

Responsibilities (include but are not limited to):

• Triage patients upon arrival.
• Communicate with the provider when the patient is ready, summarizing symptoms and any abnormal vitals.
• Document visits in the Electronic Medical Records (EMR) system (eMDs).
• Assist the provider with procedures and patient care, including splinting, radiology, vaccines, medication administration, phlebotomy, and more.
• Administer and document medications as directed by the provider.
• Prepare, clean, and maintain exam and treatment rooms.
• Obtain lab samples and follow up with patients once results are available.
• Provide patient education at the end of the visit and address any follow-up questions.
• Position patients for radiology procedures (training provided).
• Handle front office tasks, including insurance verification, patient registration, answering phones, and processing payments.
• Perform other duties as assigned.

Urgent Care for Kids Benefits

Full-time staff members are eligible to participate in our suite of benefits starting the first day of the month following 30 days of employment, including:

• Competitive salary & company culture
• Medical, Dental, and Vision coverage with various tiers
• Accident, critical illness, and hospital indemnity insurance
• Company-paid basic life insurance
• Voluntary life & disability insurance (short-term and long-term)
• Legal & identity theft protection
• PTO

Full-time and part-time staff members are eligible for:

• 401(k) plan
• Professional Development Reimbursement
• Employee Assistance Program (company-paid)
• Free in-clinic and telemedicine visits for employees and dependents
• Corporate Discount Program (flights, hotels, theme parks, retail, etc.)
• Company-paid BLS and PALS renewal classes

Clinic Hours of Operation (Houston):

• Monday - Friday: 12:00pm – 9:00pm
• Saturday / Sunday: 9:00am – 5:00pm

Goodside Health is grateful for all candidate submissions; however, this role is not outsourced to external vendors at this time.

Requirements

• Passion for working with children
• Experience in a Pediatric Office, Pediatric Hospital, or Urgent Care within the past 3 years, with a minimum duration of 6 months
• Certified Medical Assistant (CMA, RMA) or Licensed Vocational Nurse (LVN) with a Texas license
• BLS certification required (online renewal accepted by the American Heart Association)
• Knowledge of HIPAA, OSHA, basic clinical procedures, CLIA-Waived Testing, and EMR software
• Ability to work in a fast-paced environment