Patient Success Advocate (Collections Specialist)

THIS POSITION IS NOT REMOTE

Goodside Health is seeking Revenue Cycle Management Specialists with expertise and dedication to play a vital role in ensuring the financial health of our organization. Our RCM team members are instrumental in managing the intricate process of revenue generation, from the initial patient encounter to the final payment collection.

At the heart of our RCM department lies the commitment to efficiency, accuracy, and excellence. Our RCM team collaborates with various stakeholders, including clinicians, administrative staff, and insurance providers, to optimize revenue streams while maintaining compliance with regulatory standards.

Our RCM team is a key contributor to the organization’s success. Attention to detail and the ability to adapt to evolving industry trends are essential in navigating the complexities of healthcare reimbursement. The team’s efforts impact the organization’s ability to provide high quality care to our patients while sustaining the financial viability of our organization.

ABOUT GOODSIDE HEALTH

Our pediatric urgent care line of business, Urgent Care for Kids, was founded in 2011 and operates thirteen clinic locations throughout Texas. We launched our novel SchoolMed offering in 2019 with the aim to advance the delivery of pediatric care. Today, SchoolMed proudly serves more than 1.1 million eligible students and their campus communities though our telehealth and well care programs.

At Goodside Health, we are driven to provide excellent patient care and customer service. Our purpose is to close the gaps in children’s healthcare through innovation and execution. The ideal candidate is initiative-taking, innovative, and passionate about our purpose as well as our core values of Passion, Humility, Adaptability, Nurture, and Experience.

Join us for a career where you can grow professionally in a nurturing environment that values innovation and a collaborative approach. We offer competitive benefits, opportunities for professional development, and a dynamic workplace culture aligned with our core values.

Requirements

· High school diploma or equivalent

· Competency in Microsoft Office 365 (especially Excel) and electronic medical record (EMR) software

· Ability to read, understand, and interpret explanation of benefits (EOB) documents

· Ability to define challenges, analyze problems, and suggest solutions in a proactive and positive manner

· Ability to effectively communicate with patients, insurance companies, and team members within organization using excellent both verbal and written communication skills

· Ability to manage and prioritize multiple tasks through excellent time management and organizational skills

· High attention to detail in fast paced and dynamic environment

· Ability to adapt to change quickly and rebound well

· Ability to handle repetitive tasks

· Regular and reliable attendance is a core requirement of this position as it affects quality and organizational cash flow

· Excellent oral and written communication skills for promoting and maintaining relationships with management, third-party payors, team members within immediate department and throughout organization, patients, and other representatives

· Ability to manage data from multiple sources

· Personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability

· 3 years of experience in billing/collections

Essential Functions:

· Provide exceptional customer service to patients

· Assist with account resolution by communicating account information, updating insurance, offering solutions, and establishing payment arrangements

· Handle high volumes of inbound and outbound calls

· Manage queries from team members across organization regarding billing and insurance as appropriate

· Run various reports to work on pending and aged claims

· Daily verification of claim denials and processing of corrections for resubmission

· Assist in batch payments, scanning, and attaching documents

· Posting of self-pay, co-pays, deductibles, and/or coinsurance payments as applicable

· Assists with other tasks as needed

COMPENSATION & BENEFITS

The base hourly pay rate range for these positions is $18/hour to $22/hour.
 

At Goodside Health, compensation is determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any offer.

The salary range listed is just one component of Goodside Health’s total compensation and rewards programs, which also include:

• Competitive compensation & incomparable company culture

• Certain revenue-generating positions may be eligible for incentive compensation

• Medical, Dental, Vision

• Basic Life, Voluntary Life, Short-Term and Long-Term Disability

• Accident, Hospital Indemnity, Critical Illness, Legal and ID Theft Insurance

• Pet Insurance

• Employee Assistance Program

• Corporate Discount Program

• Team Member Recognition Program

• Swag Store

• 401k Retirement Savings Plan

• Paid Time Off (PTO) & Holidays

• Free In-Clinic & Telemedicine Visits for Team Members & Dependents

EQUAL OPPORTUNITY STATEMENT

Goodside Health sincerely embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.